Going global with Europe’s fastest growing company
Our Daniel Wellington Case Study compiles valuable insights for businesses looking to support their global customer community and increase customer satisfaction.Download Now
As Daniel Wellington’s business rapidly expanded abroad, they realized that covering certain languages with an in-house team would require an extremely high level of investment – and even then not fully address their customers’ fluctuating demand.
Our service and scalability allowed Daniel Wellington to support their customers and keep up with demand in every language. But just as importantly, it was easy to deploy, since we integrate natively with Zendesk.
“There’s a strong feeling that the overall experience is far better for so many of our customers, and that’s also backed up by a substantial increase in customer satisfaction and customer satisfaction response rates.”
Randolph Heyrowsky, Daniel Wellington’s Head of Customer Service
3% increase in CSAT
CSAT response rates from 9% to 21%
Expanded multilingual coverage
Increased success in long-tail markets